Privacy | The First Class Edit

Effective Date: 20/09/2024

At The First-Class Edit, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, including document editing and payment processing.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information: This includes any personal details you provide to us when you use our services, such as your name, email address, and payment information. We do not store payment details, and all transactions are processed securely by third-party payment processors.
Document Information: Any documents you upload to our platform are processed for the purpose of providing the editing services you request. We do not retain or store any documents or content you submit after the service is completed and the document is returned to you.

2. How We Use Your Information

We use the information you provide to:

Process and complete your document editing requests.
Communicate with you regarding the status of your document and services.
Handle payment transactions through a secure third-party provider.
Improve and enhance our services, although no personal or document data is retained in this process.

3. Payment Processing

Payments for our services are handled by a trusted third-party payment processor. We do not store any of your payment details (such as credit card information). Your payment information is securely processed by the third-party processor according to their own privacy policies.

4. Document Handling

We take document privacy seriously. Once we process your document and provide the edited version to you, we immediately delete the document from our system. We do not retain any files or materials you upload after the service is completed.

5. Data Retention

We do not store or retain your personal information or documents beyond the duration necessary to provide our services. All data (including documents) is deleted immediately after the service is fulfilled, unless you have explicitly requested that we retain it for further use.

6. Third-Party Services

We may use third-party services (such as payment processors or hosting providers) to help facilitate our services. These third parties are required to follow strict security and privacy practices, but they may have their own privacy policies that you should review.

7. Cookies

We use cookies to enhance your experience while using our website. These cookies are used to remember preferences and ensure the website functions properly. We do not use cookies to collect personal information.

8. Your Rights

You have the right to:

Request access to any personal information we may have collected.
Request the correction or deletion of your personal data.
Withdraw your consent to process your personal data at any time.

To exercise any of these rights, please contact us via the contact form.

9. Security

We use industry-standard security measures to protect your personal data and documents while in transit and processing. While no method of transmission over the internet or method of electronic storage is 100% secure, we strive to use commercially acceptable means to protect your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any updates on this page and will notify users as required.

11. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your information, please contact us via the contact form.